GENERAL INSTRUCTIONS FOR MAKING A COMPLAINT

As a consumer, you are required to prove the purchase of the goods by presenting a purchase receipt or by other sufficiently credible means.

As a consumer, you cannot claim rights for defects that you caused yourself or that you were aware of at the time of purchase. This also applies to defects for which a price reduction was agreed between you (the consumer) and us (the seller). We are also not liable for normal wear and tear of the goods.

Claims must be made no later than within the 24-month statutory period. A defect must be reported without undue delay to prevent the defect from worsening, which could result in the claim being rejected. By notifying us of the defect promptly after it appears, you help ensure the complaint will be handled smoothly.

A complaint is considered resolved only when you are informed of its resolution. If the statutory time limit expires without resolution, it is considered a material breach of contract and you are entitled to withdraw from the purchase agreement.

INFORMATION ON THE RIGHT TO WITHDRAW FROM THE CONTRACT

Right of Withdrawal from the Contract
1.1 You have the right to withdraw from this contract within 14 days without giving any reason.
1.2 You may exercise the right to withdraw from the contract within 14 days starting from the day after the conclusion of the contract, or in the case of a purchase contract, from the day you or a third party designated by you (other than the carrier) takes possession of the goods.
1.3 To exercise the right of withdrawal, you must inform Cambodian s.r.o., with its registered office at Žerotínova 1133/32, Žižkov (Prague 3), 130 00 Prague, Company ID: 06687130, of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post or by fax). You may use the attached model withdrawal form, but it is not obligatory.
1.4 To meet the withdrawal deadline, it is sufficient to send your communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.

Consequences of Withdrawal
2.1 If you withdraw from this contract, we shall reimburse you without undue delay, and in any event no later than 14 days from the date on which we receive notice of your withdrawal, for all payments we have received from you, including the costs of delivery (except for any additional costs resulting from your choice of a delivery method other than the least expensive standard delivery method offered by us). We will carry out the reimbursement using the same means of payment you used for the initial transaction, unless you have expressly agreed otherwise. You will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever comes first.
2.2 You shall bear the direct costs of returning the goods. You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.
2.3 If you requested the performance of services to begin during the withdrawal period, you shall pay us an amount proportionate to what has been provided until the time you informed us of your withdrawal, in comparison with the full coverage of the contract.

Of course, you may also use a printed (paper) version of the form.